hck44's Privacy Policy

What information we collect

To ensure the best possible service on the hck44 platform, we collect various types of information. This information comes primarily from two sources — what you provide directly and what our system records automatically.

1.1 Information you provide

During account registration and management, you provide us with the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Mobile banking number (bKash, Nagad, Rocket, Upay) and bank account details
• Details of any document submitted for identity verification (if applicable)
• Login credentials — username and password (in encrypted form)
• The content of messages you send when contacting support

1.2 Automatically collected information

When you use hck44, our servers and technical infrastructure automatically record the following information:

• IP address and device identifier information
• Browser type, operating system, and display resolution
• Page visit time, session length, and navigation patterns
• Gameplay logs — bet amounts, game selections, win/loss records
• Transaction history — deposit and withdrawal amounts, times, and methods
• Information obtained from cookies and similar tracking technologies

1.3 Information received from third parties

In some cases, payment processors or identity verification services may provide us with limited information, which is used primarily for transaction verification and fraud prevention. This information falls under the respective third party's own privacy policy.

The use and purpose of information

hck44 uses collected information only for the following legitimate purposes. We do not store any information unnecessarily and do not sell it to third parties.

Information sharing policy

hck44 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service provider partners

We work with trusted technology partners for payment processing, maintaining technical infrastructure, and managing customer service. These partners process information only in accordance with our instructions and under strict confidentiality agreements.

3.2 Legal obligations

If it becomes necessary to provide information as part of a court order, a directive from a regulatory authority, or any other legal process, we may be required to provide the necessary information in compliance with the law.

3.3 Fraud prevention

Relevant information may be shared with the appropriate authorities to detect and prevent money laundering, fraud, or any other unlawful activity.

3.4 Business transfers

In the event of a change in business ownership or a merger involving hck44, your information may be transferred to the new entity. In such cases we will notify you in advance and the terms of this Policy will continue to apply.

• hck44 never sells or rents your information to advertisers
• A data minimisation principle is followed before sharing information with third parties
• Third parties are required to meet our privacy standards
• Adequate safeguards are ensured for international data transfers

Cookies and tracking technologies

Cookies are small text files that your browser stores on your device. hck44 uses cookies to improve service quality and personalise your experience.

4.1 Essential cookies

These cookies are essential for the basic functioning of the platform. Without them, maintaining login sessions, security verification, and core service delivery are not possible. These cookies cannot be disabled.

4.2 Functional cookies

These cookies help remember your preferences — such as language settings, favourite game categories, and so on. This means you do not have to set your preferences again each time you log in.

4.3 Analytical cookies

We use analytical cookies to collect anonymous statistics. This information is used to understand which parts of the site are used most and to improve the user experience.

4.4 Cookie controls

You can accept or reject cookies through your browser settings. Please note, however, that blocking essential cookies may disrupt the functioning of the platform.

Data security measures

hck44 follows the highest industry standards to protect your personal and financial information. Our security framework operates on a multi-layered approach.

• SSL/TLS encryption is used for all data transmissions
• Strong hashing algorithms are used for password storage — never in plain text
• Financial information is stored in a separate, secure environment
• Firewalls and intrusion detection systems are active on the server infrastructure
• Regular security audits and vulnerability assessments are conducted
• Employee access to information is restricted to the minimum necessary
• Suspicious login attempt detection and account lockout measures are in place
• A rapid response plan is in place in the event of a data breach

While we are committed to ensuring the highest level of protection, no transmission of information over the internet is entirely risk-free. Using a strong password and keeping your login credentials private is very important for the security of your account.

Your rights

As a user of hck44, you have certain important rights over your personal information. We respect these rights and are committed to helping you exercise them.

Contact us to exercise these rights. We will generally respond to your request within a reasonable time. However, in some cases it may not be possible to fulfil a request in full for legal reasons or to protect the rights of another person — in that case we will explain why.

Data retention period

hck44 retains your information only for as long as necessary. In determining the retention period we consider the following:

• Account information — for as long as the account is active and for the legally applicable period after it is closed
• Financial transaction records — retained for the period prescribed by financial regulations
• Gameplay logs — for a defined period for responsible gaming monitoring and dispute resolution
• Support communication records — for a limited period for service quality verification and training
• Analytical data — retained in anonymised form for an extended period

Once the defined period has elapsed, we securely delete or anonymise the information so that it can no longer be linked to any individual.

Policy on minor users

hck44 strictly does not provide services to anyone under the age of 21. We actively implement age verification measures and do not knowingly collect information from any minor.

If we become aware that a minor has created an account, we will immediately close that account and delete all associated information. If you believe a minor has created an account on our platform, please contact us immediately.

Policy changes and updates

hck44 may change or update this Privacy Policy from time to time. Changes may arise from service expansion, legal changes, or improvements to security measures.

• The "Last Updated" date will always be noted at the beginning of the Policy
• For important changes, an effort will be made to provide 30 days' notice in advance
• Continued use of the service after changes take effect will be considered as acceptance of the new policy
• If you do not agree with the changes, you may request to close your account

Contact & Complaint Resolution

If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact us. Our dedicated support team is always ready to assist you in Bengali and English.

We will review your complaint within a reasonable time and get back to you. If you feel that we have failed to protect your information and our response is not satisfactory, you have the right to lodge a complaint with the relevant authority.